Drover Privacy Policy

Information You Give Us

• Account. Name, email address, phone number, and password. Clerk stores your password and handles sign-in. We store your name, email, and phone number with your Drover user record.
• Ranch membership. The ranch accounts you belong to, your role, and people you invite. An invitation includes the invitee's email address and role.
• Ranch records. Animals, mobs, paddocks, property boundaries, and the other operational records you and your ranch members enter.
• Ear tags. Tag identifiers, and the locations those tags report, so the ranch can see where animals are.
• Photos. If you choose a photo to attach to an animal, we store that photo with the animal record. We access a photo only when you select it.
• Phone number and texts. If you add a phone number, we store it and use it to send operational text messages about your ranch.

Information Collected Automatically

• Phone location. With your permission, the app uses your phone's location on the device to show where you are and to center the ranch map. We do not keep a history of your phone's location on Drover servers. Mapbox provides the map and may process location and device information to do that. Animal locations that come from ear tags are stored as ranch records.
• NFC. When you provision an ear tag, the app reads that tag on your phone and sends the tag identifier to Drover. The scan is used to identify the tag you are provisioning.
• Product analytics. PostHog receives your user id, name, and email, the screens you open, app lifecycle events, and product events such as creating an animal or mob, assigning animals, drawing a paddock, completing a move, or provisioning a tag.
• Session replay. When analytics is on, PostHog can record a replay of a session. A replay can include text you type and images on the screen.
• Crash and error reports. Sentry and PostHog receive crash and error reports tied to your user id, name, and email, including error details and diagnostic data about the app and device.
• On your phone. The app stores account and ranch data on the device so it can keep working with a poor connection, and so a change can upload when the connection returns.

Our Website and Mailing List

When you join our mailing list, we collect:

• Your name
• Your email address
• Your phone number
• Any message you choose to leave

When you submit a form, we also record the date and time, your IP address, your browser's user agent, and the exact consent wording shown to you. We keep this as proof that you agreed to be contacted.

When you browse the site, our hosting and analytics providers automatically receive standard technical information such as your IP address, browser type, and which pages you visit.

How We Use It

We use this information to run your account, show your ranch, provision ear tags, send invitations and operational messages, keep the service reliable, and understand how the app is used so we can fix and improve it.

We use mailing list information to send you updates about Drover and our launch timeline, respond to your messages, and contact you when our product becomes available.

We do not sell personal information. We do not share it for cross-context advertising. We do not use it to track you across other companies' apps or websites.

Who Else Receives It

• Other people on your ranch, according to their role, can see ranch records and member information for that ranch.
• Clerk provides sign-in.
• PostHog provides product analytics, session replay, and error reporting.
• Sentry provides crash reporting.
• Mapbox provides the map.
• Amazon Web Services hosts the service and sends email, including ranch invitations, from no-reply@getdrover.com.
• Airtable and Make.com store and route mailing list signups.
• Formspree processes unsubscribe and data deletion requests.
• Vercel hosts the website and provides website analytics.

These providers process information for us. Their own privacy policies describe how they handle it.

We also share information if the law requires it, or to protect the rights, safety, and security of our users, the public, and Drover.

How Long We Keep It

We keep account and ranch information while the account is active. Deleting your account in the app deletes your Drover user record and your Clerk user. Ranch records can remain available to the other members of that ranch. Analytics and crash data are kept under our providers' retention settings.

We keep mailing list information until you unsubscribe or ask us to delete it, and for a limited period afterwards so that we can honor your opt-out and avoid re-adding you. We keep consent records for five years after your last contact with us.

Your Choices

• You can update your name and phone number in the app.
• You can decline location, photo, and NFC access in your phone's settings. The map, animal photos, and tag provisioning need those permissions to work.
• You can delete your account in the app. Deletion requires a connection.
• You can email support@getdrover.com to ask for a copy of your personal information, to correct it, or to ask us to delete it. You can also use our data and deletion request form.

Depending on where you live, you may also have the right to withdraw your consent, opt out of communications, and appeal our decision on your request. We will respond within 45 days. Residents of Texas and several other US states have these rights by law, and residents of Australia, New Zealand, the United Kingdom, and the European Union have similar rights under their own laws.

Where Your Data Is Held

We are based in the United States, and your information is stored and processed there. If you use Drover or contact us from outside the United States, your information will be transferred to the United States.

Cookies

On our website, we use Vercel Analytics, which collects aggregate visit statistics without using cookies and without tracking you across other websites. We do not use advertising or third-party tracking cookies. You can block cookies through your browser settings.

Third-Party Links

Our website may contain links to external sites. Drover is not responsible for the privacy practices or content of third-party websites.

Children

Drover is a ranch operations tool. It is not directed at children under 13, and we do not knowingly collect their personal information. Our website is not directed to children under 16.

Security

We use access controls and encryption in transit to protect personal information. No method of storage or transmission is completely secure.

Changes

If we change this policy, we will update the date at the top and post the new version at this URL. If a change is material, we will provide a more prominent notice.

Contact

AgX Global, Inc.
support@getdrover.com
https://getdrover.com